Most
businesses fail to plan for online success. Knowing
your purpose, audience, and uniqueness are the
first steps to developing a successful web site.
Follow these three steps to position your web
site for Internet profits.
Step
1: Determine Your Web Site's Purpose
The
first step in planning a Web site is to determine
what you want to accomplish. Do you want to sell
products and services, find new prospects or clients,
generate leads, provide information or resources,
gather visitor information in a database, establish
credibility, or improve customer service?
Depending
on your goal, you may want to provide the following
on your Web site: an email form to capture your
visitors' email so you can follow up on leads,
a free consultation, articles to establish trust
and credibility, a compelling sales letter to
convince prospects to buy, product information
and pictures, a catalog, a secure online order
form, a shopping cart, or an excerpt of your book.
Step
2: Define Your Target Audience, Their Needs and
Concerns
Many
Web sites are too general, trying to attract everybody.
Don't make that mistake. Your Web site will be
more profitable when focusing on your ideal prospects
who are likely to buy your products or services.
Ask the following questions to create a profile
of your ideal customers.
- Who
wants or needs your products or services?
- What
is their age, gender, profession, industry,
income, education, interests?
- Why
will they come to your site?
- What
information do they want? What information
do they find useful?
- What
are their needs and concerns?
- Can
you solve some of their problems?
- What
problems do your products or services solve
for them?
- Are
they computer literate?
- What
computer, monitor, and screen resolution do
they have?
- What
software and browser are they using?
- Do
they connect to the Internet with a slow modem
or have a fast connection such as cable or
DSL?
After
defining your ideal customers, target your Web
site's content, message, and design directly to
them. Here are some examples of how your audience
affects the design of your Web site. If you are
targeting seniors, make your text larger. If your
prospects are accountants, use a conservative
design. Make your design colorful for children.
If your clients have a slow computer and Internet
connection, avoid movies, sounds, Flash animations,
or Java programming.
To
target your content to your ideal customers, tell
right away what your Web site is about and what's
in it for them. If they don't read further they
were not prospects . Attract your target audience
with a benefit-oriented headline. Create a content-rich
site that provides valuable, useful, and interesting
information your prospects are interested in.
Step
3: Demonstrate Your Uniqueness
Emphasize
your uniqueness to make your Web site stand out
and set you apart from your competition. Attract
your audience with a benefit that is different
from other Web sites.
What
is your distinct advantage? What separates you
from your competition? What is distinctive about
your offer?
Visiting
competing Web sites will give you ideas about
content, design, and features you may need for
your Web site. Then, develop a site that's better
than your competition.
Here
are some questions that will help you formulate
your uniqueness.
- What
are the most important results your customers
will achieve from your products or services?
- Why
should prospects buy from you instead of your
competitors?
- What
makes your products or services better, unique,
or more desirable than your competitors?
- What
do you do better than anyone else? Do you
have the lowest prices or the highest quality
products in your industry? Do you possess
hard-to-find or specialized expertise or information?
Do you provide the fastest service or response,
the strongest guarantee, or longest hours?
Do you offer a free initial visit, consultation,
analysis, better advice, follow-up, more newsletters,
or information hotlines to keep customers
informed?
Plan
your web site for profits. Determine what you
want to accomplish with your web site, who your
ideal audience is, and what makes your online
business unique. Only after implementing these
steps are you ready to start developing your web
content.